Medicote Company Policies
PURCHASE ORDERS: Every shipment should be accompanied by a purchase order, which should include:
- Customer name
- Part number, revision level & description
- Medicote coating specification
- Purchase order number
- Quoted price
Please reference our original quotation number whenever possible for verification. Please note that missing or incorrect information can result in significant delays in order processing since we must search outside of our quotation database.
NEW ITEMS: All new items not previously quoted must first be processed through the Medicote sales department. To avoid delays, a sample part or drawing should be forwarded to the respective technical sales representative with part numbers, coating specifications and quantities. New items included with a shipment should be clearly tagged and identified on the accompanying paperwork to expedite pricing. Orders cannot be processed without a defined process and pricing.
CUSTOMER SERVICE: Each customer is assigned a customer service representative upon receipt of the first order. The customer service representative is responsible for providing order status, delivery information, and all day-to-day inquiries regarding normal orders. New items received without a quote and process definition must be directed to the sales department first for quoting and process definition and can take longer to process your order. For this reason we encourage our customers to obtain quotations through the sales department prior to the arrival of the parts to be coated.
MINIMUM CHARGE: All runs are subject to a minimum charge of $200.00. It may be necessary for Medicote to combine smaller orders in order to maintain overall plant efficiency.
PREMIUM CHARGE: in the event that an unusually short delivery time is required , Medicote may request a premium in order to break from our schedule to fulfill the requirement. Typically a premium of $200 or more may be applied. Medicote cannot guarantee that this opportunity is always available due to other customer commitments. Please contact your customer service representative.
PACKAGING: All incoming shipments should be packaged to avoid scratches or any condition that may cause rejection due to unacceptable incoming quality. Teknicote will use best standard practices and materials to protect parts after coating but cannot accept liability for part damage due to improper packaging or transportation. Special methods, cartons, containers, or materials other than kraft paper, are to be supplied by customer.
MATERIAL INVENTORY : Medicote will attempt to maintain the required inventory levels of coating to meet your production requirements. However, communication to our sales or customer service department is critical to insure that the required material is on hand. We encourage prior notification of upcoming orders to insure that minimum
STRIPPING : In the event we are asked to strip a coating previously applied by Medicote or any other coating source, the stripping charges will typically be two times the cost of coating plus the cost of any additional secondary operations that may be required as a result of the stripping operation. Stripping of customer product that will not be recoated by Medicote is not allowed.
TOOLING & FIXTURES: Customer provided or paid tooling and fixtures are subject to maintenance and replacement costs by the customer in the event that the customer wishes to retain the tooling as an asset. Typically, we estimate annual maintenance cost of approximately 25-30% of the original costs. In the event that the customer agrees to Teknicote taking ownership of the tooling even with the customer paying for the initial cost, Teknicote will assume responsible for the maintenance and replacement as needed. A reasonable tool life, considering the repeated high temperature stripping process the tooling must undergo on a regular basis is approximately 2-3 years
DAMAGED PART LIABILITY: Medicote cannot assume liability of any kind for the cost of the part to be coated. In the event that damage of any kind is incurred through any circumstance, our liability is strictly limited to the value added of our coating service.
FREIGHT: All outbound freight is F.O.B. Bristol, RI and our truck is available for local pickup and deliveries at a nominal charge of $70 per stop. Please contact customer service with your freight needs. Shipments damaged in transit are the responsibility of the customer and/or trucking firm. Incoming shipments must be prepaid. Collect shipments will not be accepted.
QUALITY : Your finished products are thoroughly inspected to meet the standards specified in your request for quotation. All new parts being processed for the first time will require a pre-production run amounting to 10 to 25 percent of a typical production order to be performed. This procedure allows both parties to understand the quality expectations and production problems before full production begins. We have found this process to be valuable in preventing production delays and minimizing the risk of discrepant materials and unexpected costs.
Medicote cannot accept responsibility for defects related to coating over pre-painted or pre-finished materials.
RETURNS: All claims or adjustments must be made within 100 days of receipt of order. Returns will not be accepted without being accompanied by the required RMA (Return Material Authorization) number issued by customer service. Items to be returned for recoating are to be accompanied by date, invoice or packing slip number, and purchase order number of the original order. These items will be given priority service for the shortest turnaround time possible . In the event that we have determined that the rework is not the responsibility of Medicote but in fact related to another party, the parts will be returned untouched or reworked at the customer’s expense and subject to quoted charges and standard rework policies found in this document.
TERMS: All orders for new customers will be processed on a COD basis until credit is established. We request that our new customers supply banking and 3 trade credit references. Our normal terms are Net 30 days with finance charges applied to all past due accounts. Delinquent accounts convert to COD on future shipments.
CREDIT LIMITS: Each customer is assigned a credit limit based on supplied financial information requested by our accounting department. If credit limits are exceeded, shipments will be placed on credit hold until the issue is resolved.
COATING GUARANTEE AND WARRANTY: Medicote can only provide data relative to the appropriate coating thickness of the selected coating but cannot warranty or guarantee the performance of the coating under any circumstances whatsoever. The customer is responsible for the determination of the appropriate coating for their respective application as well as any pretreatment or base metal consideration to meet its requirements for field serviceability.